Return Policy

ALL DOGS ARE NOT CREATED EQUAL

And, ALL designers DO NOT create equally.

Please double check our sizes to ensure proper fit for your pet.  To get a better idea, look at the dog in the photo and compare accordingly. 

Also, please be sure to review our return policy. 

 

RETURN & EXCHANGE POLICY

 

At Okashi-Barkery.com, we take pride in complete satisfaction, offering quality products with your furry friend in mind. 
We want you and your pet to be absolutely happy with your purchase. 
We do not offer refunds, store credit or exchanges only. No Exceptions. 

Please be sure to use the sizing chart on the product's page or call us directly before placing an order for questions regarding sizing. 
Returns can be easily alleviated this way.


You will receive a store credit upon receiving your return as long as return conditions are met as shown below. 
At that time you will receive a store credit via email to shop for the items you would like at that time.
Due to ever changing inventory exchanges via mail are not able to be processed. 
Thank you.

Returns and Exchanges:

Please note that we cannot cancel an order once it has been placed. If you wish to exchange your merchandise, please see our policy below.


Items not allowed for return:
Returns will not be made on the following items: 

  • Personalized items
  • Special order items
  • Seasonal items
  • Jewelry
  • Grooming products
  • Pet steps/covers
  • Treats/bakery
  • Shoes
  • Sale, clearance or discontinued items.

Also, due to health regulations, we also may not allow returns on beds, bowls/feeders, carriers, blankets, belly bands, diapers and toys.


If you received free shipping (orders over $125 shipped to the USA or a free shipping promotion) on your order and later decide to return part of that order we will issue a credit less the flat rate shipping fee of $6.95.


A 20% restocking fee may be applied at the discretion of management. The first exchange will not incur any restocking fees. However, a 20% restocking fee will be applied to any subsequent exchange from the original order. 

 

We reserve the right to refuse a refund or exchange if the conditions below are not met: